Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
It’s very good and nice... the sound is ok for the size but the only disadvantage is that the Bluetooth speaker is too small, I wasn’t expecting it so small
Thank you very much. I do not know how much will work. The sound is good loud. Budget column who does not have money for JBL and this column will go to listen to music. Later I will add a review. Thank you very much.
The parcel was sent and delivered very quickly. Packed well, on delivery a little corner of the box was crushed. The sound is excellent, all devices connect in a second, charges quickly and the charge holds for a long time. Works perfectly even on the street of about 20 degrees. Quality is amazing for such money! Thank you!
Good sound, solid material. Very happy with it, recommended
I ordered December 4th. I've received today December 4th. It's good quality of sound. Thanks a lot.
The speaker fully complies with the description. This one works great! The sound is of good quality (important for classical music). I ordered it on November 28th and 10 days later I already had the package and it was packed in its box + bubble wrap for shipping. SUPER! I am very satisfied.
Perfect travel size. Connects right away with iPhone. Sound is good.
Very good, delivered to Panama in 23 days
She was razacharovana when she saw that the box was broken.
So so satisfied! The speaker is as correct as the description. It can go so loud, i love it!
Super contente très bon son
Delivery to Moscow for three days, brought by a courier. Very fast. The column itself is quite suitable, the computer sees it. The sound is good enough. If it's quiet, I expected the worst, but it sounds acceptable. At maximum volume is not very, somehow high and low stop being clean and the sound becomes less comfortable, but in general, too, is good. In the street it will be good to hear in the yards, I think on busy streets there will hardly be enough volume. Bought to a desktop PC, because Stationary columns are especially nowhere to place, but they are not often needed. Range from the USB Bluetooth module with a declared range of 20 meters-meters 4, if through the wall. In the kitchen at a distance of 5 meters from the computer through one foam wall already fails and does not catch much. I'm happy for the House, for such a price expected the worst, but everything is quite acceptable :)
Well plays, nice friendly sound when turned on, not that on others. Fast shipping. Recommend.
The sound can be for me at all 100, but good. Price/quality-excellent
so love it!!!! beautiful!!! very very fast delivery, thank you!
Good quality, fast delivery. Thank you to the store for the gifts
The quality is just super. Shipping fast. Buy from this store.
nice goods, thank you
fast delivery quality products and good price !!!
Good quality, I recommend!
It came very quickly within two weeks
Very good product, thanks for the gift
Thank you, I'm very pleased.
Work great, good sound
Excellent product, well packed, arrived in 9 days, amazing
fast shipping.. the sound is great..
Pepino
Excellent speaker, good bass, good range. And most importantly there is a conference function-the built-in microphone is present.