Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
The cover is a bit soft and the phrase is not well centered. Offered a accessory, you can see in photo
accurate af
Excellent case, at 12 pro sat down as it should, the store even put a ring-holder on the case as a gift
Class, priishov shvidko
All right, arrived with a little gift
Compliant, there was a gift with
Thanks lavetttt
Delivery was really long but I lied the phone case anyways
buona
All three great.
Alles top!
Great kind of flimsy but really cute! Looks like the picture! Came pretty fast!
Fast!!100% recommended
Love it! Thank you
Envío rápido, buena protección y en buen estado. Encaja a la perfección y además trae un PopSocket de regalo.
The cover is cool, the print is quality, worked out, as in the picture. Came fast enough. Cool in general, I advise!
Very happy, it also came as a gift to hold the mobile!
I already took myself a similar one. She took her brother this time. Very stylish looks. And the inscription is straight about it. Went for more than a month. And so the principle is satisfied with everything. I'll take more.
very nice i’ll put this case on when i go out !
All buttons feel nice, everything fits well and the ports are not obstructed
so convenient and stylish case! like it so much, thank you!
Very nice: 3 arrive sooner than expected
very nice. seggs?
I recommend it, just like in the photo
Very nice there was a gifted phone ring as well
the case is cute! it’s not sturdy at all, so i don’t recommend it if you want a sturdy case.
The best case I’ve ever had!! I really like it
Very nice Hull, arrived in 2 weeks :)
It’s a good quality product.
I got the post today. I ordered it on 24.01 and it arrived today (17.02) honestly it was fast. I did not expect. They have good quality for their price, both the lettering and the cases are good. And there were also 2 little gifts. <3 I recommend 100% to order.
it's going to be a gift for my friend. it looks good!
The case went three months, but the store put a gift