Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Very happy with my purchase. The lamp arrived well protected and looks really nice. The only thing that I regret is the length of the cable which is a bit short. Thank you!
The parcel came on time. The Crow is excellent, made of solid plastic. Included bulb and wire with switch. The parcel is satisfied, thanks to the store!))
Great lamp!!! Very high quality, realistic. Heavy. I recommend to buy! I came in less than a month. Well packed. The goods were tracked.
gorgeous
Weak smell, everything works. It can be seen that not the original, because such a Raven saw in Berlin, but four times more expensive. In general, I am happy with the result for this money. Seller good. Delivery almost a month
There is a small marriage, the bulb will clearly burn for a short time, and so everything is fine, Raven is beautiful
Chic bird! There's nothing to complain about. Very satisfied with the purchase. Almost do not distinguish from the original "Seletti"
Great quality lamp! Arrived in a week to the Netherlands and was well-packaged. Came with the lamp and now sits really nicely on the night stand. Very happy with this purchase!
Im very happy with this product. Thank you my friend.
Great product!!! Really wonderful!!! Shipped so fast and so good… TOP SELLER
Everything has come, quickly!!!! I recommend the store!!!
Much nicer Live!! Good material, it is heavy and cared for in exquisite detail. Arrive packed perfectly (see photo). Arrived in less than a month in Italy. It will buy definitely other, TOP store
Good quality, light weight ( I hope it more heavy )
Beautifully finished. Only flaw is that the wall mount not firm is.
so cute!
Good quality very beautiful .. I love
Raven is very cool!!! Thank you very much to the store!!!! I will order the second!
The Crow is beautiful, she came safe, represented a slightly larger lamp. The bulb is small.
was happily suprised to see it also came with the light bulb!
The lamp is wonderful! Small fire casting can be forgiven, it looks magical, it's worth it tightly. Very fast delivery, everything came whole.
MAGNIFIQUE!!!! Arrivé dans les temps et suoer bien emballé. Superbe !
Good day all! Very unusual lamp! Perfectly packed, came quickly in excellent condition! Recommend!!
Product arrived very quickly. Is very good quality. Highly recommend salesman
très bon rendue mais déçue car arrivé abîmé malgré la bonne protection
nice bird. good finish fast delivery
This model I liked very much, includes even the screws, very happy with the purchase
Excellent lamps, very beautiful and realistic.
Приїхала в Київ за два тижні. Дуже гарне пакування, все ціле та працює. В комплекті є лампа теплого освітлення. На вигляд пташка наче зроблена з гіпсу, досить високої деталізаціїї- навіть кішка почала її підозрювати
Delivery door by courier. This bird was more lucky and it did not crumble. Quite satisfied
Beautiful. Painted it. I'm buying a second one.
Beautiful and cheap! Just the hang that is a little fragile, to strengthen by caution, but I recommend I'm a fan
I advise you to order from this store. Fast delivery, good packing. Pleased with the complete set of goods. There is a small non-slip on the paws, but it can be fixed with acrylic paint
Cute crow :) Thank you
Delivery 1,5 weeks to Moscow, track was tracked. Packing chic. Lapochka shines strongly, excellent. Raven himself is very detailed, heavy. How to attach is not yet clear, but we will figure it out.
Amazing! I'm so happy with this lamp. Also fast delivery!
Very good product, good workmanship and quality, exactly as pictures