Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
They are just a miracle, very satisfied, thank you
Everything is perfect.
As expected! Very good!
Quality night light. I liked it, but I did not notice that it was so small. But for children's light is enough. Sent for a long time, just over a month
All perfect, very fast shipping.
received the products as agreed.(fast) mouses looks verry nice and the quality is perfect. one tip for the store, please supply light bulb with less strong light, my opinion is that those light bulbs are to bright. for the rest perfect
The parcel will arrived in no time, good packing and well protected, highly recommended!
As they look in the description. Yellow light. I recommend it.
Cool rats, harmoniously look three, alone is not very, so I advise you to order a full set. Quality, heavy. Delivery mega fast to the point of issue in Krasnodar about 2 weeks. Very well packed.
Order made 20.11, store sent 28.11. I was very worried that I would not have time for the new year. Delivered to mail 15.12. Got it! Asked the seller to pack better so that everything would come to terms. Then I wondered how the bulb works. I ordered a wireless mouse. The seller is sociable. The bulb works on small round batteries. It is not very convenient that before on/off it is necessary to unscrew, and then only press the button. Lapma plastic. Unexpectedly. But maybe good, more practical. This mouse is cheaper now. I bought for 597 rubles.
I'm very satisfied. It looks very nice. Packaging was great too
Item as described. It is made of resin and the cable has an on/off switch which is convenient. It stands up and is not wobbly. The bulb it came with is super bright so I may swap it out. It was packaged well and had no damage upon arrival. thank you
Table Lamp otrzymałam in 3 weeks, very fast. Is super, very thank.
Muy bonito. Producto hecho con detalle y sin defectos.
Good quality. Exactly as described
Perfect products and packaging cured
Product well packaged and quickly delivered. The mice are very well finished and large, the bulbs light up strongly. I painted the mice with a resin figurine paint, and it looks good.
Very cute mouse) came to Moscow in 2 weeks. Well packed! Thank you store! Recommend!
Very pretty!
I am very happy, fast delivery, it arrived earlier than expected and they look great!
Very well packaged. Product is exactly as described. Unfortunately one of the globes was on when I received it and so the battery was almost flat already. Otherwise very happy.
It is beautiful, highly recommended, perfectly protected, great and very fast Thanks
Quickly came, very stylish thing, the store recommendations
Запакованы очень хорошо, все работают, тяжеленькие, качество супер :) довольна на 100%
Super cute lights a little bright and large so I go hunting for belittle lights
Arrived exactly in 29 days to Austria in a perfect condition well packed and the product is immaculate. Worth the price thank you.
Mice are very neat! thank you!
Totally Fun! And super fast in House
It took only 9 days to reach Spain. It has come very well protected, they can bring it by kicking it that is not going to break. The material is tough, the plug is European, and comes with the bulb included, which is warm light. The mouse is very well made, it has many details. It's wonderful, it's amazing that it's worth so little money, I highly recommend it.
All good zipped, damage only that does not work, buy new bulb it sprawdzę whether wine bulb, besides lamp very pretty, without obvious defect
omg I wasn't sure when ordering them but I felt in love as soon as I opened their package. SUCH A CUTIES
How cool this is!!! Pretty mouse, fast shipping thanks