Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Awesome product !! Came in France really fast. Thanks ! Really easy to build up
It came quite dented but for the price I can't really complain. Good for your own use and magnifies, quite a cute gag gift or stocking stuffer but be warned about the crumpled condition
It's been about a month. The glass is plastic, there are small scratches. Suckers failed my phone weighing 190g. Just falling off them. And so, it's okay. I'll finish this TV myself
Very cool though the hold is bad. The mobile is immediately dropped with that suction cup system. He arrived quickly and in perfect condition. Thank you
Still haven't tried it but will let you know when I do.
Perfect everything OK. One pass.
A little hard on the eyes but otherwise perfect
A good thing, but: Velcro from the kit does not hold a smartphone. I had to use a box from under the writing to fix the smartphone. She was perfect for horizontal positioning, but for leveling the vertical position had to put a white clothespin and an additional under the box from the bottom of the box. In the box from under the writing I recommend making a slot for charging. And also: a very gentle lens. Don't try to nail her. Otherwise there will be traces (microscratches). You can also process the lens with antistatic. Who has cats at home-those lenses will always be in wool. Holes in the front should be unraveled from the outside, otherwise they will fly out with part of the surface cardboard coating and will not look very much. * Writing is Eastern sweetness. You can buy in "Pyaterochka"
It was easy to put together. I did have a couple issues with the phone staying in the cubby slot, but I was able to fix it in place with a rubber band. It works as well as it should for the price. Very cute.
love it.
Money for the wind, all the details are presented and crumpled
It's cardboard, some bent parts, and it doesn't stick to touching with the cell phone. Still I could fix it that it doesn't belong that I do.
It was all broken, it couldn't be put together.
The product came folded in some pieces. Complies with the publication
Szuper !!!
The magnifier glass itself works, but the phone holder is terrible. The suction cup plate cant holt a phone for longer than a few seconds, the holder box is hard to put in place correctly. the whole box waggles a bit, it is hard to ballance. While the idea is great, I'll have to redesign the phone holder and it most certainly needs legs or some kind of stand.