Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, thank you
Super lamps, stylish and laconic! I took it on Black Friday for 290. Went three weeks, packed well
Quality goods, all as in the description. To Moscow delivery two weeks, the track was tracked
As described. Received in 3 weeks. Very well packed. Comes only with the cables
Very nice. Recommend. Description corresponds.
Well packed. It came quickly. Order was tracked. I did not communicate with the store. Thank you.
Super urun at this price
Great lamp.
They are great for the price nothing to say
parfait !
Quality צוין comes packaged well! Easy installation, 5 min. I have just put heart בחיוט what positive ומה negative. Put heart it only lights אוירה and lighting really
Excellent quality product. Recommend for anyone who interest
I did not understand that the lamp is sold without a lamp. It's not listed anywhere. But I was pleased that the base is made of natural wood, not imitation.
Good article and very nice. Simple to place. Received in 19 days.
An excellent lamp, in a living a little less than in the photo. Came without damage, wrapped in a dense film quite quickly. I will check in action and, if I like, I will order from this store
Haven’t deployed it yet, as there was no instruction. But seems accurate.
All right, same as in the photo
All right, same as the pictures.
exclusive
Looks very nice for this price. The wires are very thin, i recommend to uae led bulbs for it.
I thought that the bulb was included. The parcel came quickly. Until St. Petersburg 2 weeks.
<2en> adds a very pleasant ambience <3
Took longer than I had hoped to arrive, but with Christmas & New Year that was understandable. Product was well packaged and everything arrived intact and unbroken. Easy to install, looks amazing in my daughters room.
Très bien
Drit aluminum, not a mixed alloy. Screw the nut on the plastic rizba without the key did not go. E. E. E.
Super
Looks great. Well packaged. No problems. 100% recommend store
Just like the ad. Arrived very quickly.