Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
I liked the lamp, two lighting-Day and warm, the fan is not enough, but near enough.
Wow good quality. Easy to operate. came fast
Like all good, delivery fast
Of a mother.
The lamp is cool, bright enough, but more like a second light, everything works, even a fan. I advise! delivery fast, days 5-7
I am very glad, lamp is IDENTICAL as the picture, it is very pretty, all working!! For this price very recommend!
Hermosa Lámpara, compré el 07 de Enero y llegó hoy 19 de Enero. Recomiendo vendedor!
Great, she is superb
Delivery made in 8 working days or 15 days in total. Well packaged product I ordered it on a French website www.alwaysconnect.fr very good product I recommend.
Good value for money.
The lamp is excellent, the fan blows well and far, the color of the light can be changed by touching the finger to the button, you can turn off, too, by touching your finger. You can charge the phone. It took 3 hours to charge the lamp and it works for a long time. Recommend
super thanks
Price is also satisfied? shipping satisfied requirements Think less than long but nicer
I waited months but it was worth it ! I really like it everything works I recommend! :)
Полностью соответствует описанию, только она не вся белая, а с розовым основанием у ножки лампы. Сенсор работает. Светит тёплым белым и холодным белым. В комплекте есть шнур для подзарядки. Доставка в Санкт-Петербург за 53 дня.
Works, thank you
Very satisfied with the purchase, everything works. I use making myself a manicure
Love ittt
He sent it fast. Very happy. Well packed, in your own box. White light, yellow light, and holding down the light intensity can be lowered.
Expected a little different. It turned out to be smaller, but I probably did not see it. It's not worth your money, I think.
Great! Thanks
I'm delighted! Super. As in the description. Light crossed on warm and cold. It is very flexible. the fan works fine! Super Super. Nur zum supplier!
Very cool lamp, took in white, together with the fan, compact enough and convenient to carry, the light has two kinds, warm and cold. Fan, for its size works well. I can recommend.
Todo perfecto un placer hacer negocios con este vendedor
Je ne regrette pas mon achat Parfait et livraison rapide
Very cute and practical, sends fast
Perfect! The lamp is as described, it has warm and cold light. I got super fast!
I ordered the lamp on December 27, took in the five on January 8. The lamp is cool, I will use it during drawing pictures by numbers. The instruction indicates that when the bulb is burned, the lamp can be thrown out. I hope this lamp will last for a long time :) while I'm very happy with the purchase!
It's small and pretty. It gives enough light to work. I received it in good condition well packaged. Thank the store!
Everything came exactly, the lamp is good. The light is bright and has two switching modes. Plus small fan blowing good, especially in winter :) It came in a strong package. I am happy with both price and quality. Instruction in Chinese and English.
The lamp has arrived quite quickly. It's just like in the photo and works perfectly. I'm very happy with my purchase. I recommend it 100%
All right pending testing
Really great! Received in 3 days after order! Thank you
Compact, easy to use where you want, just it need to be charger often :/