Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Very top. Really liked. Material very good
Order came faster than I expected and the store was available in the chat, but the mask came broken a little by the delivery service I think, anyway, the seller gave me part of the money back so I am happy and appreciate that and recommend the seller so much
Buy the mask. I arrive very quickly and it does its function
Bought a XL for my fiance. I think it’s pretty true to size. The mask was pretty nice but the painted square is alittle crooked. i will need to use black paint to correct that but overall pretty happy with purchase. Comes with the mask, suit, belt and gloves.
Top, good quality and good communication with store
looks exactly like the ones on squidgame! love it ♡ good quality for the price too, the fabric is not cheap looking. also very fast delivery
Excellentissime, jv well blow me the 31 lol !!! Delivery on time, respected!! Product conforms to the description.... Chinese size = provide 2,3 sizes above for Europe !! I make a M, Europe, I ordered a triple XL
All right, the only thing the color isn't the same, this one is red like the Paper House and the one in the series is magenta or dark pink, not red. Taking that away has come very quickly, and it looks pretty much, he's missing some stitching but for disguise it's okay
The shipment was very fast, but the rush is not good. I arrive broken (photo)
Parcel received and very well protected, happy to receive it, thank you to the store for his professionalism.
Very quickly shipped. Good quality. Print on mask could be lower. Overall fits well over my clothes (177cm, normal body type, XL variant). Just in time for the next game!
YES! THIS IS THE ONE I WANTED ! Its oval, right placement, really good material, I'm really happy with it, it's the only mask that is well shaped and of a good quality, the other one's that i ordered aren't that good.. If i could, i would give 10 stars.
I loved it.
Just, cosplay hang the long decent seemed content.