Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
The backpack is good. He came quickly. Made qualitatively. I liked the cat.
Quality backpack, came whole. There is an unpleasant smell, I hope it will fade.
The backpack feels sturdy and secure. It's definitely big enough for my cat. One thing, the plastic dome is clicked on, not screwed. I didn't feel safe because with pressure it comes off easily, so I glued it in place. It is fine now.
absolutely brilliant backpack. the dome is a bit thin but apart from that I cant complain at all about its quality. has a strong smell of orient, but will definitely fade away after couple days. my 4kg 8months old Bengal loves it - first time he was carried in it he immediately started purring. definitely recommend.
Mi gato viaja encantado en ella
Everything is OK. Only long shipping.
Extremely sturdy and quality made backpack. It worth it every dollar. The store dispatched the backpack just a few hours after my order and it came to Bulgaria for 3 weeks. I have no remarks nor to the product, nor to the seller. I recommend on 100%!!
Super appearance and quality. Good choice
Everything perfect, except for the fact of arrival estimation, he put up for December 04 at the most and the 14th has arrived
Fast Shipping and a great product. The bag is just as pictured and functions as described, my cat loves being in this much more that the traditional crate type carrier. Trips out just became a whole lot easier. My Cat is a Ragdoll weighs 5kg and this makes carrying him so easy. He's comfortable and well ventilated, i love that i can clip on his leash and he can choose to look out over the top.
Seller sent bag very fast, but due to COVID I received it with a delay. Bag smells a bit, but smell is disappearing more and more everyday. My mainecoon kitty (6kg) fits there well now, by
Good, quality backpack!
Suitcase is good, really huge! Cat liked it, climbed and there sits))!
Backpack arrived, exactly as described. My kitty loves it, thank you!
Good quality! My cat loves it! :)
Perfect cat can not even big enough for min Big hand coon