Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
отличное качество!
Very good quality. Fit perfectly for my Spitz. Pockets on side give way to carry small objects. Delivery was in 8 days
Great backpack. For York, 2 kg still down the pillow sewed. My husband likes to walk like that.
I ordered the size S, the dog is small, weighs 4,4 kg, I fit in the backpack, but until I tried to wear it, I may have to order size m. 2 weeks delivery meest Express
The backpack is beautiful and good quality my dog weighs 6 kilos and is very large but with a pillow per d Ntro it will go higher if it is standing you see the head. Tracking marked delivery date 26/5 but I got 14/4 it took 15 days
Everything is fine, thanks to the store. But, but, but the seller sent the goods of the wrong size. Ordered M came l just repainted the sticker. And in the end, my dog in it will drown. sorry, very sorry!
I think it took about 2 weeks to arrive. It's just like the picture. My doggie is a Mallorcan mouse and weighs 6 kilos. I ordered size M and it's going well. The straps can be adjusted. But for a heavier dog I don't know if it would be very tough. But I recommend purchase.
Very good product I recommend Thank you store✌
The backpack is wonderful. The product description is accurate. Received it fast through NOVA POSHTA office so that's plus. The item could be Tracked through all the way. My dog is Shih Tzu, 8 kg. Size M is good for her to sit, but a little bit high in neck. The bottom is tough. In general the backpack is cool. Recommend this store
Chic backpack, many pockets, the bottom is hard, Velcro, you can remove .. The only thing I want is to make a longer tape with a carabiner to protect against jumping out of the dog, my puppy is still a small one I put a pillow for the height, but that this carabiner is short he can not lie in it .. But if you have a calm dog, and you are not afraid that it will jump out, there will be no problems! In general, a very high quality, beautiful and comfortable backpack! Recommend! Thank you!!!
Esta muy bien, como en las fotos
Our dog is 6 kg, got in, but the bag is very soft, it's difficult to sit in it.
color is hard pinkvery difficult to get on photo its not red, I am happy for my little girl chihuahua. she was scared at first but I think this is going to be the perfect bag for going into the shops or travel ofcourse. my chihuahua weights 3kg , I think I will put a small pillow on the bottom for softness. gast shipping and delivery ❤
Thank you for the fast delivery!
I put 5 stars for the impression as a whole, but did not like the puffs, do not hold tight. Size approached Beaver York 3,5 kg
Fast delivery, a good backpack, there is a smell unpleasant, but I hope to fade or have to wash. We're a little big. Yorkshire Terrier 4,5 kg. But in general, we are happy. Shop and store recommend.
The carabiner for fastening the collar is plastic and a little harsh. There are no other remarks.
Nice backpack. We liked it. In strong heat, it will be hot and soaring. For autumn, winter is what you need. Pockets are not big. We took the size m on the weight of the Dog 1,5 kg. That was spacious. And she could sleep there. The price is good, we have similar order more expensive. Delivery to Kiev about 2 weeks.
Great.
Backpack of the cheapest materials. Fittings are also the cheapest. On the belt do not hold at all, leaves. At the first use, the Lightning broke out, collected back). How long will it last, will show time. The backpack itself sewed well enough, but the accessories ruined the whole impression. They went once with a dog, she liked it) for 5 kg of Pekingese length on the back 35 cm, the size M came up perfectly.