Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
This is exactly what I ordered, colours are just as bright as the picture very saturated, and the case feels very good quality. shipping was slightly faster than I expected.
Nice case
It’s alright it looks like the pic but there was some excess around the silence switch of my phone that I had to cut off.it took like 2 months to arrive so unless you really fw unicorns I suggest something else.vry cute tho
The quality is four points. There are small burrs from casting. The color is slightly paler than in the photo. But it looks quite high quality. Children were very pleased with the case. Recommend.
Beautiful case, the child is satisfied, the store is very grateful for the fast delivery 10/10
Чехол как на фото, доставка в указанный срок.
Loved this
10/10
Чехол так себе, ребёнок очень хотел, был куплен только поэтому. Кнопки плохо нажимаются.
Ears came cut
Excellent case, all as in the photos of the store! Very fast delivery
Beautiful cover, came to Moscow quickly, the child is satisfied
Very long went, but the quality is good.
Bright. My daughter really liked.
The cover is beautiful, the quality is average. I took a child, I'll go. I went on an order sooo long and did not track. Sent too with delay.
Arriving there has put so much but it is perfect, silicone material
Delivery no later than 6 weeks
He's cool!
К сожалению, пришёл нет тот цвет и размер, что заказывали. А сам чехол неплохой
Bright, well done. On the phone sat tight
Super cover, the child is happy! Thank you
Cover as in the photo and F description, delivery fast, I recommend
The order is satisfied, the child really liked, no smell, the quality is super, I recommend
I loved it, it's just like the picture, I recommend it
Fully corresponds to the photo. On the phone sat tight
The product fully corresponds to the description. I downloaded it in the 1920 s last month, went to my little city in 3 weeks. Perfectly protects the phone and does not make it huge
19.05 order. 15.06. Took it to ukrpost. The cover approached the iPhone 7, the daughter will be happy.
Very good case
Beautiful cover, well-seated, the child is happy
Pretty!!! Recommend!!!
تاخر some time but it's good
The cover is beautiful, bright! Thank you for the fast delivery!
The daughter is very pleased.
It came quickly, before the stated time. The quality is exactly in 200₽. Baby is happy)
Waited very long 2 months ((but the cover itself is very beautiful, the child is happy
Все на высшем уровне!!!!Рекомендую продавца!!!
Concerning delivery to the city-fast, but on the Mail the parcel lay almost a month, could not pick up, just did not give it, referring to the fact that the parcel is is is But today I took her. I put 3 stars, first, the color is not the same as ordered. Secondly, there is a marriage, in the upper right corner, torn. The daughter waited so long that she did not give it back, let's see how much is enough. Third, the hole for the camera is shifted to the top, well at least does not block the camera. But still not very pleasant. Therefore, the price is like this, but we can not find such in the city, we are happy with this!