Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product arrived on time and it was economical, I am very satisfied
Normalek, took two in Mazda BT-50. It came perfectly, even there is a spare connector, which is only divided. The current did not change, charges within the norm
It immediately installed, the installation is instant, charges perfectly, what else to say, corresponds to the description everything is fine. It was a month and a half but not scary. Thank you.
Norms
Power pumped, Delhi for 2 here are the true indicators, the look does not look bad led does not tear out the eye.
They look good I'll see if I can try
Delivery 10 days to the Moscow region, quality is good, put the second outlet in Renault
Зарядки отличного качества, беру уже не первый раз. Работают как от 12, так и от 24 Вольт. Выход 1.1 А и 2А. Доставка до Курска около трёх недель. Продавец отправил заказ на следующий день после оплаты.
Charging of excellent quality, I take it for the 6th time. They work both from 12 and 24 volts. Delivery to Kursk about three weeks.
I didn't. In Description 12-24V on package 12v 120W. I need 24. What to believe is not clear.
Everything works!)
Good communication with store, fast shipping and quality in product.
Everything is fine. Good qulity. The car will look neat.
All right, fast shipping
Not yet mounted
Details YouTube channel Mehmet Official
Shock! All that ordered 11.11. In Tulsk OBL already brought 21.11. -I do not believe myself! All 6 orders in one big bag! China and the Russian Post-respect. In appearance, everything, as usual-norms. The truth in the previous charge from the move fell off the front end of the offspring from the rest of the case at the first attempt to install in the prepared holes. I had to glue both parts with second glue, I do not know how long it will last now. While it is more often necessary to connect on the go in blind. Output-strongly do not pull the mounting nut and do not press excess on the nest with a plug when connected