Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Everything OK.
Found good. Good workmanship. It was a bit wobbly, but nothing to bother and think it was my fault time paste the stickers in bottom. But recommend.
great stuff
Very quickly, it seems firm. It comes without riding, but it's easy
Отличная подставка,крепкая!!!Рекомендую!
It's very useful. It's very good.
great quality thanks
Just just so.
The holder itself is very flimsy, the phone constantly drops when the stand slips, there is no fixation, it's a minus, fixed this flaw with glue.
for the money, it's ok
Product identical to photography. I had already bought a white one and it was practical. Functional and versatile model. I recommend the product and store.
The product is good... The base is metal and the rest is plastic suitable for office... Installation is almost easy.
All good
Item durable done well, I'll see in time as it will be tough, reliable store!
bien
Very Bomm. Durable and easy assembly. Came well packed.
Great stand. Came in disassembled form. For use, you need to collect as a designer according to the scheme. Thanks store
Perfect! Just like the video. Super fast delivery.
He does his job well, lightweight.
The order was received with a defect, the surface where to put the phone is damaged, there is a deep scratch. For the phone is not a bad stand, the tablet is fashionable to put without a cover, in the case I will not risk it, but I will not shoot every time of course. I did not communicate with the store. The defect ruined the impression.
Simpel in elkaar te zetten. Antislip stickers erbij geleverd. Echt een uitvinding. Wij zijn er blij mee!
All right, easy mounting only carries a long screw. Hold the weight of the mobile, with tablet I haven't tried.
Easy to Assemble and very solid. Exactly what I wanted thank you
Easy to Assemble, legs do not slip on the table, keeps the angle well
удобно и хорошая
While confidently holds my fairly heavy smartphone
Спасибо за хороший и качественный товар.Быстрая доставка.Продавца рекомендую.Успехов в бизнесе!
Good stand
it's amazing it can hold my big tablet without falling it's strong too
Very nice arrived soon