Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
It came in a dense box. In packing film. Working capacity is normal. Corresponds to the description.
The gadget works. Quality is good
It came quickly, everything works. I really did not have enough such a thing, I hope it will last a long time. Thank you.
От тайпси не идёт зарядка макбука, и картридер не отщелкивает карточку оценка 3 из 5
Everything came in the kit, USB 3.0, RJ45 does not work HDMI yet.
Excellent product. Recommend store
Thanks baseus, as always on top!
The adapter looks scratched, as if former use.
Goods priishov shvidko. Post-service I lock in the sales department, goods yakysniy. Good morning. I recommend selling. Uncle
Super fast shipping. Quality at altitude. Packed perfectly.
The mirror top is a little annoying, but otherwise all the rules. Very light
Все как в описании, доехало быстро, курьером. В заказе хоть и не сказано что это tmall, но заказ в dpd пришел от tmall. Продавец хороший, рекомендую. Все работает, все выходы, все соответствует фирме.
Was incredibly well packed, there were all the protective holograms and. etc. that is, completely original)) works perfectly with the mouse, the phone, and many other connectors are connected. Made qualitatively, pleasant metal, without gaps, insert in the computer is not scary. Took for macbooc pro M1. Take it unthoughtful! Came in one day. Very fast! From Ozone and BB in speed is better!
Excelente
Fever Sim will function is OK then hot water in real Oh so do write almost equal
Excellent Product!!! Good packing. The order was quickly shipped. As in the picture. Tested. Satisfied. Great relationship quality/price. Five stars from Italy. Recommended store.
The goods came without any damage in less than 2 weeks to Spain. Quality as about baseus is always on top. Everything works as in the description. I recommend both the store and the goods.
Super! I liked the Hub!
Оплатила 09.02, в СПб в пятерочке получила 25.02. Не отслеживался. На вид очень приятный. 4 usb гнезда и один thunderbolt. Все Работает. Я очень довольна!
Купил для мак аир м1. Пришло из России за неделю. Работает нормально, греется. При подключение диска внешнего может отрубать его если подключать по usb ещё что нить. HDMI работает 60 герц держит
To Nizhny Novgorod 2 weeks. Chose between ugreen and baseus. Ugreen complained that it was overheating. So I stopped at baseus. At full load, there is heating, but not strong. Purchased for MacBook Pro M1. Works fine. Memory cards are inserted tightly. All hard drives are determined instantly. HDMI works on the output. The wire looks reliable. The product was very pleased. It's good that I did not buy it during the purchase of a laptop :) it's worth your money.
Works perfectly well, am enchanting with quality and beauty product. Indeed it works with the power cable, including recommend the use.
As described. Looks good quality. Not tested yet. Fast shipping.
Fast shipping. The product meets expectations more.
The order came to Kostroma in 2 days! it's just super fast! even though the parcel went from Russia. Visually everything is fine, packed in a box, nothing was crumpled. Very satisfied!!! thank you very much!
The store Thank
nice and sexy product. looks excellent, works good. Size is compact. recommend!
Норм
Cool adapter! Cool is made, and most importantly it works with all devices and with windows and with Apple! Recommend!
What kind of use? "Confirm receipt" and on the next screen about use. Ku-Ku?
Very fast delivery. Everything works! Super!
Product as advertised, arrived very quickly and without customs charges.
The item arrived in London in two weeks. It looks like a very high quality product. It works great! I recommend this store.
Produto de ótima qualidade.
The hub arrived quickly. Even and everything is stuck everywhere. But one of the USB ports does not work, if you connect all 3 pcs., I.E. One doesn't become a worker. Most likely there is not enough power, it seems to me. Checked the hub when recording the MacBook Pro backup on the M1, 2021 processor, the maximum speed is 128 MB/s. I'm very satisfied with the speed. I advise everyone to the store.