Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Good bowls, kitten liked
Got everything whole, the quality is fine.
Look good, the plastic base is thick reliable, at the bottom soft rubber bands on the legs. Cups are also attached reliably. You want to go straight, you want to tilt a little. I like it, and the cat's still my way.
Perfect for our small dog, was shipped quickly and state fantastic
The goods are not in principle bad. But not worth your money, for such an amount I thought there would be glass bowls, and there is a stand and bowls of light plastic, to her God the roll of a liter of water and then heavier. Kindness is not enough a bowl, and so in principle not bad
In Kharkov 18 days. Delivery to the new post office. The packing is slightly crumpled, the goods themselves did not affect. Everything's fine. Bowls are excellent, adjustable in two positions. Conveniently stand. The price, as for me, is slightly overstated. Thank you.
I took a single one. It's been 25 days. Packed in a branded box. Does not smell. Looks quality. After looking at the photo with cats, I ordered for my dachshund. It was bigger than I thought. Stand 22 by 16 cm, bowl with a diameter of 13,5 cm. The bowl relative to the stand is fixed in two positions-horizontally and at an angle. It's taken out by twisting. At first, without breaking up, I tried to just pull. Bottom rubberized legs. But the robot vacuum cleaner all equal to it moves. I wish there were suckers downstairs. In general, the purchase is satisfied. Thank you store.
It's a whole thing. Packed well. Sent quickly and to Russia quickly came, further passed to the delivery service DPD and in Russia has been going for a very long time. But delivery to the apartment. Externally looks like in the picture, but I thought everything would be more dense and sound, in fact, straight plastic plastic.
Quality is good, the cat from there eats... I do not know if the tilt is needed, but there are 2 positions flat and tilt. I took metal bowls .. i have Maine Kuna, while still small, they are enough :)
Very good quality, fast shipping.
Lovely small trays, looks neat looking. 20-1 ordered, 28-1 received so within 10 days. Very happy with it, hope the cat also
Very satisfied with the purchase) Long chose feeders for a cat and could not resist not to buy these) Appearance for 10 of 10) White dense plastic) looks just fine) even from the side it can be seen that the plastic is good and not cheap. The cat responded positively to the update) immediately started eating) were afraid, that from plastic can and refuse) but no, all is well) Happy were all) Very fit in the interior) The store is good) all packed in a box) Definitely worth your money) Good luck to all)
Nice bowls
Rice Bowl with glass, not machine-well I think long plastic plastic Frames Fast delivery summer satisfaction
Beautiful stylish bowl. Cat water for some reason does not want to drink from it, but took just for this, TC she at me when barks, splashes in all directions and the floor of the bowl is poured past. But here the slope is different so should not flow out. Water if the evening is filtered by the evening of the next day, it is settled to Mut and slime, well, I do not know what this is from! Toli from the quality of metal. .. Every time I type unscrew my bowl and screw it again, not always from the first time I can twist the slope that is needed, in this minus, and I think from the daily untwisting of the plastic about the Iron Bowl will quickly erase and stop fixing. Initially I thought the mechanism is different, that I do not need to twist my hand and only do the tilt, TK thought the mounting on the hinges... In short, it looks stylish of course, but on functionality did not impress, for 2000 expected more! The store did well, quickly sent everything, it also came quickly and everything was tracked. Came a little squared, the plastic was white in one place from the pressure, a little more and would burst
Very cool kit!!!
quality ok. recommend
Everything came in excellent form, in good packaging, delivery more than a month to St. Petersburg. Plastic I understood quickly to scratch from saucers. The cat immediately ate the beginning with them.
Very good product. Nice quality. Better than I expected. Thanks
Nice product, the bowls are a lot plastic glossy and pleasant. Our satisfaction and our micia
Very beautiful bowl! Love it!
Perfect!
Excellent. He can take it without hesitation if he thinks. Really very stylish.
Все шикарно, пришло примерно за 2 недели в Питер. Кошка ест, мы довольны, миски не расползаются больше по углам во время едения, еда не выпадает.