Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
понравился
Very fast delivery to our far region. Everything works as in the description. Only the power button is uncomfortable, малюсенькая, flimsy some. The child is delighted!
в Белоруси забрал через 37 суток. Забавная игрушка. Жаль тут видео нельзя скинуть. Летает интересно - вверх вниз и до земли не дотрагивается из-за дадчика. Управляется что-то на подобии брелка. Как высоко он взлетает - не известно. Боюсь что и вовсе улетит, а расстояние сигнала не хватит, чтоб его вовремя выключить)) В общем мне понравилось. Но скорей всего его кому-нибудь подарю)
An excellent helicopter. Well packed. In foam packaging. Nothing is damaged. The package arrived in Kazan in 1 month. On YouTube there is a review for it "RC helicopter. Toy reviews" You can view Great helicopter. Packed well. In bulk packing. Nothing's damaged. In Kazan, the parcel reached 1 month. At yutub there is a review on it "RC helicopter. Toy reviews" Can have a look
Excellent Product very cute recommended very good quality 100% recommended
Fast delivery, less than a month... packing good, got whole... very cute helicopters in appearance very fragile... in the case very alive, well fly and react to hand or standing item... for this money Super... children really like.
Sent fast I recommend to store 100%
Спасибо продавец ! Вертолёт получил . Упаковано отлично . Уложен в просторный пенопластовый ящик с толстыми стенками . Вертолёт соответствует описанию , летает хорошо и отэывается на пульт . .Отправка - в день заказа . Цена вертолёта такого сорта у этого продавца самая низкая , качесвом доволен .Рекомендую продавца и его вертолёт . Доставка 20 дней .
I'll wait to load to see running
Очень довольна. Быстрая доставка,трек отслеживался. Упаковка супер, даже коробка пригодится. Летает, единственное пульт бесполезен. Но он не нужен. Выглядит хлипким,но пока цел.
Шелл до РБ 2 месяца, проверить состояние не удалось, т.к., заказывала на подарок.
What a great toy for the price! A bit difficult controls. But it is possible. I recommend!
My child was very happy and impressed, but it broke immediately, and moved up only
быстрая доставка. все в целостности. ребенку пойдет
wszystko bardzo dobrze działa. na pochwałę można zaliczyć sposób zapakowania towaru..
Everything works. Class.
OooOOOooo long reached us, but the order has come, for which it is grateful, just for the holiday. Tomorrow we will check for power and flight
<2en> Nagyon szuper aranyos játék.Nagyon sokat késett.
7Item received within 11 days in well packed and good condition. Tested and working well. Excellent and strongly recommended to buy from this store.
RC model helicopter wonderfully summer easy to operate
Unrealistically cool toy for its price)) packed was chic, flies well, purely up down, the remote does not work immediately so do not worry
Packing is broken. The helicopter works with interruptions. Buggy. Takes off bad. Most likely initially everything was normal and this is the consequences of transportation. Very sorry.
Everything works, fast delivery, 17 days
vendeur serieux
The same as in the photo. Very delicate toy. Arrived in good condition. Now to play. Thank you salesman.
супер верталётик всем советую,пришёл быстро,в целостности и сохранности,ребёнок в восторге и мы
работает. дети в восторге. почта России полностью сломала упаковку
Very well packed... all comply with the description
Everything ok, I'm fast,
Класна іграшка. Дитині подобається. Колір прийшов не мой, що замовляли.
With the store did not communicate .. delivery fast .. all the hood! .. I recommend this seller ....!
Cost to turn it on, it has a small swicht down that moves after the load and flies. All good and happy children even if it lasts for them 5 minutes. Haha because they go to their pc to keep playing
I'm not happy with the purchase, bad packing. I had to put it together since I arrived in very bad condition, they arrived alg one s damaged, I thought they 'd come each is their box, but they came stacked in one package, nor for gift serves, completely disappointed mind. Qualify them with a 5 just to make them aware and worry more about their buyers