Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Very cute, very fast shipping, I can the store recommend
Just took from the post office, hairstyle it and candy. came to the VRN area very quickly, I recommend
Very soft. I came quickly. Two weeks before the CFO. The child likes it. No smell
просто очень клевый. во всем. ребенку ещё не показывала. ждем дня рождения. это один из сюрпризов) я очень довольна покупкой. форму до конца ещё не приводила, но это не сложно
Beautiful and super soft. Arrived in a week. The plush is done really well. Super recommended
Very cute and soft, as a suggestion there was no eye protection for transport (adhesive nylon).
Super Toy, soft, does not smell anything foreign, all as in the description. Thank you store)
Thank you so much to the store❤❤❤The parcel came to Petropavlovsk-Kamchatsky in 14 days. And also the seller sent the parcel immediately the next day.
It's adorable soft beautiful a little crushed but the journey the long, comes with directions
Very good toy, I order 2 times
The toy is cool, really liked, corresponds to the description and expectations
It's lovely my daughter was very happy to ship within the agreed time. Thanks.
I 've been wanting such a little friend for a long time. The parcel came quickly. I did not think that such a small toy can cause so much emotion❤The only thing is that he needs a little hairstyle.
Really extraordinary product, very good quality, very good service from the store and the delivery was very fast, I highly recommend seller and happens
This beautiful, very soft to touch
Very slowly drove the order. Up to RB more than three months.
It's lovely, my super happy kid, the fast shipping, all great
Доставка быстрая. На удивление получал в Сбербанке, а не на почте. Не разлежался ещё, сплющен. Надеюсь дочке понравится.
шикарная игрушка. думала, будет меньше по размеру. выглядит лучше, чем на фото продавца. dear store, thank you very much. the toy is wonderful! the son is happy. you make our life better and give smiles to our children.
Excellent Pikachu son is happy. thanks to the store. The goods came earlier than was indicated
Super!!! The quality is excellent, there is no smell, soft and pleasant. Thank you!
5+++
Very cute pikachu, odorless, soft. The cap can be removed, it is attached on threads. Delivery fast, 13 days to St. Petersburg, eyes in the film, whatever would not be scratched, there is an instruction. Thank you store!
The cap is slightly different, crumpled in the package, otherwise excellent quality (fur, seams, eyes)
Nice, nice to touch, fluffy. A little smaller than I thought, it's not perfect but it's very good for the price and it came fast :)
Fast delivery, good quality) everyone is satisfied)
Great toy. Qualitatively sewn. Does not shed. Does not smell.
Hello! The order was received very quickly! With this toy I ordered several more different products from other stores. Pikachu came faster than anyone-the very first. He was on the river way to the Urals. The Lightning cat Pikachu himself is much crumpled during transportation, but it is attached with a detailed instruction, which will deal with even a five-year-old child. It is clear in any language. And thanks to this instruction I brought the cat in proper appearance and now it is very cute, fluffy and embossing. I want to say thank you so much to the seller for such a quick shipment and for the good faith attitude to his product!
Very cute cute super soft plush toy. My daughter is there very happy with it. Beautiful size: neither too big nor too small. Can convenient travel. Was also super fast within. Within 1 week.
In Kiev came through mist Express. Shipping fast. The Pikachu itself is very cute and fluffy. I advise you to blow the wool with a hairdryer.