Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Checked, everything turns well, like I will install on the pre-marked place I will complement
Everything works fine. Recommend.
Everything is fine. I order already the 2nd time
Order received. Software has not yet been able to connect.
Excellent service,fast reply to my questions
Long delivery backlight White lives on its own at night turns on not always and so the camera is working
The goods arrived quickly enough in integrity and safety, everything is whole. In fact, I have not yet used it, I did not check it for performance.
Still need to verify onvif with my NVR
Very fast and quality delivery! I have not checked the work yet.
A great product arrived in the country quickly and a helpful and smooth store
Všetko v poriadku.
Connected through the network wire works well. Through the wifi I can not hide, does not see the QR code. I'll try again later. If something changes, I'll add a review
Delivery took 4 days Voronezh. I was not at home, the Courier gave my wife, pre-called. The camera itself is in the box and the box is in the usual package, on this there are dents on the box. Nothing. According to the instructions downloaded the app icsee, in five minutes I got hurt. Checked everything works fine. I inserted a flash drive for 16 gigs. Everything is visible well, even in total darkness. Like everything in the description.
Everything has come
Received. but configuration and camera communication is not responding
It seems like a good camera, the apartment shoots in principle normally. I'll try on the street, unsubscribe.
Works Super here only to turn off the backlight as I did not find it yet!
Delivery is ugly, he went after him, _ for a courier. ..!
Excellent but I asked for the plug Arobi British, two
The goods came 14 days to Ukraine. Quality is not bad!!
Delivery super fast some company, brought home safe and safe, store Super advise, I bought at a discount for 2250 rubles. With a flash drive at 64
Thank you for the goods Thanks for the items of the store
Brought Courier packaging ideally inside all the whole in Kursk 6 days have not yet checked
Works, norms toy
Works great! Chic functionality! Take it will not regret it!
No software for PC Windows available! Big minus!!
Product as described. Quick delivery. I recommend the store.
A good camera, everything works, the only negative is a short power wire