Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
MIS is divine, cuddly and pretty big. Highly recommend :) Dotarl expresowo
Super quality, recommended!
wow!!!
I am satisfied ;)
Such as the picture, is comfortable to hold and mięciutki, shipping under 3 weeks
super
Lovelly are these bunnies.. Shipping in 2 wks recommend
Is perfect;) qualitatively Super, no odor, material very comfortable to hold. Recommend
Soft toy is cute and good workmanship, additionally, very soft and comfortable to touch. Kupiłam for gift, but probably buy too white for synka. Very fast shipping
Super quality and fast shipping :) Zamówię definitely still one :)
Is cute;) recommended!
Gorgeous teddy bear unfortunately arrived with defective łapka
Rewelacja!!! Super!!!
Top quality. Very soft and Pleasant Fabric. My daughter loves it. Thanks :)
Dotarła very fast, quality super. I am satisfied!
The goods went to Ukraine in two weeks, very quickly. Quality is good, soft. The only thing that the size that is listed in the description is a little not specified. Ordered 30 cm, and this is the size from the legs to the ears (but the ears need to be raised up), not my head.
Came white but is lovely
Pack dotarła in 2 weeks recommend
Lovely, mięciutki. Very successful purchase. Recommend
Very fast delivery and very cool, cuddly rabbit
Super quality and beautiful workmanship
Ancora più bello che in foto!materiale morbidissimo
Bear is very nice, mięciutki and pleasant to touch, zamawiałam 11.11.2020 and doszedł 08.12.2020. Wholeheartedly recommend to everyone❤ Thank you very much‼
Super mięciutki perfect for cuddling
Wonderful great quality! Recommend :)
Rabbit Super mięciutki pleasant to touch, efficient shipping is cute I hope it will be a daughter best mascot
Super fast happened
Great. Good material, no smell. Very soft. Right like picture. Like it.
Wszytko compatible with description! Super quality, recommend 100% :) Very fast shipping!
Cute
Lovely, very soft
Relatively fast shipping, item as described, would recommend!
מושלם. הזמנה שנייה שלי
Shipping dotarła in under 3tyg. Rabbit Super Cool, material mięciutki. Strongly recommended.
Good workmanship, comfortable to hold, nice colors