Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Need improvement on this items. Make it longer the paper towel holder .
Came hooks are not very fast, but I'm not urgent) I liked the quality itself, strong plastic, attached to double-sided transparent Scotch (included) the size of the entire working surface (in principle, you can cut off half of the Scotch and still will hold tight)) scotch is reliable, will not tear off 100%. I did not communicate with the store. I recommend to buy!!!
Заказал 06.10.2020, а пришло только 12.01.2021... продавца не рекомендую!!! Очень долго шло!!!
All received, thank you store recommend
Plastic good
Thanks for the fast delivery. The holder liked, but it is suitable only for toilet paper. The holder is short, for paper towel is not suitable. Very upset.
The goods went very long, already opened a dispute, but then canceled. The product corresponds to the description. Keeps the roll of fabric well.
надеюсь удержит туалетную бумагу
The parcel was combined with other small orders, reached Peter in two weeks, for small shipments quickly enough. The holder itself is plastic, the leg is short, it was necessary to lengthen with a felt-tip pen, otherwise it corresponds to the declared.
It came in a month, a little broken, and so it holds tight...
For paper towels holder is short, Horsh will be for toilet paper
Good holder.
The order arrived very late but arrived is The inportant cancel the dispute over this is about onestidad and I already received the product for which I did not lose my money Thanks
Quickly and clearly, thank you to the store!!!
I hope is large. Here just for one toilet paper.
It's OK. Whole. Not yet glued, but I doubt that their Velcro will hold. But I have good adhesive tape. Stick. delivery 2 month
Love it , it’s sticks well
Goods quality but delivery very long more than 2 months
Everything, The yak is stated.
Everything has come, thank you very much! Not yet hung, not tried) See more in the near future on yutub Canal-"Madinka funny-vainy, unpacking", in search you can just enter on Russian Madinka funny)
Super! All as in the description of the store. Adhesive silicone. Keeps well
Well done, very simple as concept, on the other hand the size of the support is a small or short, to hold a roll of wash-everything straight.
Corresponds to the description Thank You delivery a little slow a month and 5 days to arrive in France
Всё ок)
Pretty cool hook, not yet próbowałam it mocować
A good and necessary accessory for the kitchen,. made of durable plastic, looks great. delivery together with another order in one parcel. Recommendations are the best!
Superb
пришло, все нори
At last the hook came! The product corresponds to the description. The store is very sociable, polite. I answered all the questions of interest. Honestly, not all sellers are so willing to answer. Therefore, I recommend the seller.
Ordered two, one for kitchen towels, and the second for toilet paper.
Long walked!!! Good thing!!! I advise you to purchase!!!
The goods came whole, looks great, ordered again...
Excellent hook for paper towels, came for a Week 3 to St. Petersburg. Recommend!
I did not like it.
Не под стандартный рулон