Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
its woooooooooow
Packed Super! I'm happy to recommend the store, everything works, everything is clear enough, the son is very satisfied)))
Product at the top Super and well seen patterns
Beautiful lamp, fast delivery, everything works, need 4 AAA batteries (not included in the parcel)
quality isnt so good. disadvantages: -creaks when it goes around -colour of plastic a bit more violet than in the picture -use a LOT OF battery -without charging base(only cabel) advantages: -many flash colours and modes -light for big rooms i dont contact with store,but i think it will be well.shipping time is fast
Sprockets are real. The motor is noisy, although no one will say it from the stores
My kid is happy. Nice
Everything's perfect and I'm faster than I expected. The baby loves jajajaja.
Very nice look very good figures and colors. I loved it. Arrived before the scheduled date
В общем так себе ночник, крутится моргает ничего особенного. Оценил бы рублей в 400.
super
Delivery is very fast, children are satisfied! All as in the description of the store!
Very good lamp I loved, project well to the ceiling, and it looks very nice, the only thing I didn't like is that it makes a lot of noise when it turns and the box came but from out there it's excellent and the parcel deal didn't affect the product
Very nice as the description. Better than I expected.
lovely
Cool thing. Everything works.
Nice night light. Bought the same 2 years ago, serves as faith and truth. All functions work, fast shipment and delivery in Russia. Very pleased. The store and I recommend it. Thank you.
Awesome
Delivery by courier. Works. 3 modes. Included wire yusb
Delivery by courier. It turns noisy, but otherwise everything is fine. There are several modes of color. Works both from batteries, and from the outlet. The child liked it.
For 270 rubles, I will not even seek out shortcomings) delivered quickly by courier to the house. The child is happy) glows, turns, connected to the bar and the child falls asleep independently)
On promotional code bought for 268r, the thing is very cool! But the case is flimsy, of course. For this money with a promotional code will come down. Children are completely delighted)))
Very good goods. Very beautiful in the room. It can twist and shine with different colors, or maybe just in one position and color slightly illuminate the room. We all liked this night light. To buy I recommend!!!
Exelent product.
The goods came in a non-working condition
Delivered by The Courier, the box was packed in a bag with a pupyrka, not damaged. Inside everything is whole, the lamp is packed, complete with a cord. Can work from batteries, or directly from the network. There are several color modes, and the mode when the ball is spinning, when moving there is a little noise. If you remove the white cover, then projected through perforation on the wall.
Very satisfied with the goods. Good packing. Fast shipping. Included is a USB cord, but can work from four AAA batteries, there is a cover for muffled light, not noisy, there are several modes.
Very pretty light, gives effect color sky.
Good
Perfect
Very good quality, and the delivery was fast just two days. Thank you