Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Very happy for the price
Product arrived relatively quickly, easy to assemble, not too expensive, to see if I can reproduce the same effect with the plants but otherwise nothing to say
look very cute.
Absolutely beautiful!!! Came in in just a week. Was well packaged and came in in a good condition
The goods came very quickly. But one capacity was broken. Even though everything was packed in foam. The carriers managed to break through a layer of foam and cardboard. The store went to the meeting and returned the money. I recommend this shop. The seller is in good faith responsible for the quality of the goods, which was damaged not even by his fault. I will order more
Too bad it's beautiful but it came in broken. However, they have been ambles and made the return within a few days.
Very nice, and ultra Easy to Assemble!
Unfortunately, the goods did not reach exactly the whole, but the store returned a part of the money.
Parfait très joli
Станция классная! Пришло все целое, собрала за минуту. Спасибо продавцу!
Came fast Packed well All whole
The goods are super, it came quickly, all whole
very good packed, looks great
Enamored él as and describía
I absolutely adore my purchase! I bought three and it all came in great packaging. Took a while to arrive tho, but it is worth the wait!
It came quickly to Poland. I love this product.
Came packed in foam. It's all over. The size of the stand is 17x12x4 cm. The size of the tubes is 15x2.5 cm. Tubes of transparent glass, the bottom is flat.
Wow! Super fast delivery to door (in Krakow) in just 14 days since the moment of payment! Great package, everything is in a great condition. 6 stars out of 5
The goods came very quickly, packed well, nothing broke and did not sllmalisz, generally satisfied, the only negative ugly fastening of the legs on the hot glue, but if you do not look down, then you can not see.