Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful! Very cute. And the color just like the picture. It's plastic but it looks good quality!
All OK
It looks great, i was under the impression that it was all metallic, but it's plastic. Nonetheless it is exactly as shown in the picture....it took over a month and a half to arrive to greece.
Really nice. Fast delivery. All excelent
Love it!!!!!!!!
Produkt przepiękny taki sam jak na zdjęciu polecam
Like in the picture. The only bad thing is, there's no tissue box.
Wspaniałe pudełko. Bardzo polecam, na żywo jeszcze ładniejsze
Very cheap material for its cost. Plastic all. As picture seen.
goooooood
idealne jak na zdjęciu jest piękne polecam szybka wysyłka około 2 tygodnie w Polsce
All good!
the color is brown and not red as the picture but I think it is even more beautiful!!!
So cute and very fast shipping. Happy with the purchase!
Its adorable! I just need to buy the right sized kleenex box for inside. Came pretty quickly and as described. Love it!
Like in the photo
Es muy bonito!! se abre para poder meter los pañuelos, aunque el tamaño estándar de pañuelos queda un poco apretado.
К сожалению товар пришёл поцарапанным со всех сторон. Сделали частичный возврат средств, но жаль что товар который ожидала оказался повреждённым (((
Too late. The handkerchiefs come back by removing carton packaging Very pretty I recommend
<2en> Top top top !!!! J'adore
It is beautiful, as in the description.
Very nice tissue box I will order all colors
Exactly as in the description. It doesn't fit the carton box on the tissues, but if they get in without a box it looks good.
Just like the description. The very nice color.
Supercute!!!❤Soooo Happy!!!
Very pretty but also very light we can not put a tissue box inside there template does not allow it so you have to remove them from the carton in block and put them inside
מהמםםם
A wonderful napkin, fully corresponds to the description and photo. It surprised only that it was packed in a thin box, which was heavily crumpled on the road. It's good that the goods came all the way, not broken. For the speed of delivery, thank you to the store.