Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
There was a parcel to Krasnoyarsk days 5. the courier brought the vacuum cleaner home. There were problems with the connection. Separately downloaded application and established connection. I did not communicate with the store. I advise the goods. Test passed)))
The vacuum cleaner is very pleased, a good assistant, the delivery was 5 post delivered to Nizhnevartovsk in 6 days. The box is whole.
Delivery is super fast in Europe.
I ordered for relatives and got already 3rd vacuum cleaner, the quality is like the previous ones is excellent. But the delivery pumped up: a broken corbka and a cunning courier who put the box broken side to the wall. Lucky that the vacuum cleaner survived.
Everything is in order, corresponds to the description, delivery to nnovgorod 3 days.
Good thing, helps keep clean
A good store, ordered 29.04, took to KSE 5.05. Vacuum cleaner praise no meaning, 4pda it does better. The product is new, without traces of use and repair, a charge of 50%, immediately taught it to the Russian language and let it sniff the apartment. About zoning it is, but primitive, you can allocate zones, they are of the same color and poking in them. Remembers. I also moved the base, searched for a long time, did not find until the plan with the old base dropped, then found it easily in a new place.
The robot vacuum cleaner arrived in Norilsk in 8 days, works as a clock, with the application controlled by the charge of the battery, cleaning area and other functions of the vfruit to the Equipped with high-quality AKB from LG and Panasonic, it can safely clean up 2 hours and more without recharging, on an apartment up to 200sq. m. Enough of one charge. Enclose the screen from the first start. The real capacity of its 55 watts instead of the declared 50 watts, pulls the trash "be-healthy", you can adjust the suction power in the application in four efficiency modes. Build quality is good. I recommend the store, sent without delay always in touch, helps in case of problems with connecting to the phone.
Delivery by post of Russia week. Vacuum cleaner of the first generation, the Russian language rolls without problems. The kit put the cable under our sockets, the firmware stands under the euro region, immediately read the update. Rides around the house, swears Russian mother, 10 out of 10
It removes well, not particularly noisy, drives on the carpets normally, it's not our)).
The shipment arrived before the store's estimated date. It came all very well packed and with all the extra accessories. For now, you aspire very well. Everything is perfect.
It came very quickly. Until I checked the performance. In the kit everything is.
товар пришел на почту за 7 дней. Упакован в 2 коробки, на вид все как в описании. Пока не проверяли.
My wife is super happy, she said that this was great investment.
Excellent vacuum cleaner and a precious when coming with included replacement. I recommend the purchase at 100%. Serious store, arrives before estimated time.
Excellent robot vacuum cleaner, very satisfied, delivery fast, well collects cat's wool, which is very relevant for my family, I recommend!
Super! My first robot vacuum cleaner.
Ordered the third vacuum cleaner. Everything is fine)
Came in five days. Everything works. Recommend!!!
A good vacuum cleaner for his money, came to yanao for a week and a half. There is control through the Mi Home app, for one cleaning collects a lot of dust and dog hair. I recommend to buy. Only there is no Russian voice of the vacuum cleaner.
доставили быстро, заказом доволен!
A wonderful au pair! It will wipe out a bunch of dust from the most hard-to-reach places where the mop can not be cleaned. We turn it on every day and now there is almost no dust in the apartment. Configured very quickly, the application is convenient and intuitive. The store also sent the robot pts quickly, in a week came from Moscow to Ulyanovsk, the courier brought it home. In general, everything is just wonderful, I strongly recommend to purchase!
Excellent Product, fast delivery to the door by courier, convenient application. Super Vacuum cleaner!
Excellent! Best vacuum robot. Very satisfied
Great vacuum cleaner. Vacuum cleaner is great, my mother immediately bought 1,5 years ago, works without complaints and even no need to change the nozzle. Our vacuum cleaner is the same. There are no complaints about it, it drives, vacuum cleaners, it moves through the crossbar of the foot of the floor dryer. I run it in a day and this amount of garbage. Bless the creators for this divine gadget, do not drag with heavy vacuum cleaners and spend time cleaning. Now without a robot-vacuum cleaner life I can not imagine how the washing machine, the necessary thing in the house. I recommend both the store and the goods.
The store is good, and product is best.
THANK YOU!
Everything is perfect. Fast shipping. Good salesman. The package was open, but I imagine it's to get the European electrical network cable into it.
It came in 9 days. The delivery was carried out not at the address as stated, but at the point of issue of the baninka, which was a little upset. Pleased with the normal wire for connection in the kit. There was a delay in sending or with the appearance of information about it.
It came very quickly, the product fully corresponds to the description, I have not checked the work yet, I will check it
I bought it, mom, sister. 3 robots work well. Mine came from Moscow warehouse to the door in Ufa in 3 days.
Order delivered to the door Krasnodar territory came all the whole double box delivered courier I liked everything will experience
It works perfect
Cool vacuum cleaner, wife with daughter very satisfied!
Cool vacuum cleaner. Removes well.
Good vacuum cleaner, basic, but with mapping (does not save maps, just the last one), works very well. Just aspire, recognize the stays. The app allows basic things, once read the map allows you to select, clean areas (no save, for that cleaning), let maintenance, times, localization robor,. Quality-price a 10 (works just like or better than others I have had of 500 €) Cons: -Speak Chinese (you can turn down the volume) -It could use 2 twist side brushes (like the LG, or the Rondi,.) -An anti-aging brush is missing (roomb rubber type, or Jalisco in The Conga) -Says it ships from Spain, and comes from Poland or Germany