Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
The goods are satisfied. Quality and price correspond. Quickly delivered. Thank you... and for the gift! Nice .. I recommend everyone to buy from this store!
Cool background recommend
I order not the first time! very cool Photophone
Great photoozone. I am content
The photophone is good, it looks like a synthetic fabric. The picture is pleasant matte. The pictures look great. Minus, of course, that it is folded and there are creases. I straightened them with an iron with a steam, ironed through a cotton cloth (necessarily through the fabric!!!) and also sprayed with water. In principle, they are 85 percent real, I did it. I will order another color yet after Chinese New Year. Delivery less than three weeks in the joint package. Seller Thank you!
Everything is super! Delivery to Moscow is less than 2 weeks! The quality is excellent. Ironed through a damp cloth from the wrong side. But not to the end-the main folds still remained, but they are almost invisible. I think it's time to straighten up.
Great background! Everything corresponds to the description! I recommend this product to this store!
Came from Moscow to perm in a week at DPD. Whole, but in the folded form, there were folds, you have to straighten.
I LIKE IT!! I RECEIVED IT WITHIN 2 WEEKS! THANKS A LOT !
Delivery to Moscow month, but the delay was at customs in Russia before Ng. Cute background, the quality is good, the instruction is attached. The store well packed the background, plus stickers cute put. Thank you!
отличный фотофон, прогладила утюгом с изнанки и вуаля)
On December 2, an order was made in Mo! And a couple of days ago I took it from the Mail) everything is fine) I'll try this Photophone later in the case)
Hi everybody! The goods came quickly, went 4 weeks to Ukraine. Packed well, no damage to the package and the goods are not. The store put a set of stickers as a gift. They are useless to me but still nice. The background is good, a little remember but it's not difficult to smooth out. Seller recommend!
Excellent, I'm very happy. It's a bit Squish but still OK
Фон мне понравился. Продавцу спасибо. Вложил рекомендации по разглаживанию сгибов. Буду заказывать ещё, т.к. брал на пробу
Similar to a tablecloth or even a bath curtain)). Quality is good)
Everything is great and good quality, fast shipping. It also came with a present(stickers)
Although it took a long time to receive the package for almost 2 and a half months. The wait was worth it, it's perfect for photographing my crepe paper creations. Thanks for the gift.
All as in the description, I recommend!
Once beautiful but fixed on the wall sticker as it stopped and brought me with stickers gift thank you ..
This product was expected with quite a few expectations and I was looking forward to seeing it and I loved it, it only comes with the folds of the doubles that I believe with a low temperature ironing is corrected, I recommend the product, arrived in less than a month to Mexico, super fast shipping, ideal size
Arrived quickly and it is an excellent description dish I recommend dealing with the store
Спасибо! Все хорошо. Рекомендую
Great background. With close consideration, the print quality is not accurate, but everything is fine in the photo. The store sent very quickly, to St. Petersburg arrived also quickly
Delivery fast, track tracked. I'm here to try and Pat. Goods satisfied
Good background. I thought the size would be larger. I did. As a gift there were stickers
Perfect and very fast
very beautiful
Супер
The photophone is not very thick, but I have enough. Picture quality. Very umilila instruction how to smooth the photophone, as well as stickers as a gift. This is probably the most pleasant parcel for all the time
Точное описание товара, пришло в сложенном виде, но добавлена инструкция с русским переводом как разгладить заломы + милые наклейки ;). Покупкой осталась довольна. Большое Спасибо!
Nice and with free stickers
The background is excellent, my work on the background looks more presentable. I recommend.
What a difference! Looks so realistic and professional. Love it!
Awesome wall background! realy nice. like picture.
The background is great. Came folded in 2 weeks. From the back of the spray with water and patted the iron at the minimum temperature, the folds were ironed, but due to the drawing they are almost invisible. I advise the store and the goods.
He arrived very quickly, in 2 weeks he was home. The poster is very real but with many wrinkles. It puts instructions to leave it extended and wrinkles wouldn't go away. I tried iron it without steam with low temperature (how it puts in instructions) and my fabric was ruined.
Arrived in 18 days. My photo looks better now. Recommend this item.